Frequently Asked Questions

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SafeKeep helps seniors and families stay protected online. We secure your devices, teach easy safety habits, and provide friendly support to prevent scams and fraud. 

Not at all! We use plain language, large print handouts, and step-by-step demonstrations. You don’t need any computer background; we meet you at your comfort level. 

Yes. We’ll help you recover safely - securing accounts, reporting to the right organizations, and setting up preventive measures for the future.

No. We are service-based only and never sell your data. Your privacy and trust come first. 

Both! We can visit your home or meet you virtually. In-person sessions are available throughout Calgary and nearby areas. 

Absolutely. Many families join so everyone learns together and stays aligned on safe online habits. 

Most sessions are 60 minutes, which is enough time to explain, demonstrate, and answer your questions comfortably. 

You’ll receive a printed “Cyber Safety Checklist” and optional follow-up support or refresher call. 

We provide staff training, resident scam-awareness workshops.

Our sessions are interactive, seated, microphone-friendly, and designed for various hearing and vision needs. 

No. We only share practical recommendations. We don’t store or transmit resident data. 

We recommend short refreshers every 6–12 months to reinforce new scam patterns and keep best practices current. 

Yes. We provide handouts and printable checklists written in clear, easy-to-read language with large fonts. 

Of course. We customize each workshop to suit your facility's size, staff roles, and available technology. 

Yes, by arrangement. Virtual sessions are available Canada-wide.